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Quick Question:

Do you have a high school diploma or GED?
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Quick Question:

Do you have experience working in a call center, customer service or administrative office environment?
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Customer Service Representative I
NJ - Warren


Opportunity Snapshot
Top reasons to consider aligning your career with Gentex Optics
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Enjoy excellent training, career opportunities, great culture, competitive pay and great benefits

If you combine solid customer service skills with a positive attitude, attention to detail, and the motivation to learn and grow professionally, the Customer Service Representative I position offers you some strong advantages. You will:
  • Enjoy strong training and the ability to use your previous experience to support our customers, make an impact by creating a positive customer service experience. We'll provide the training and atmosphere you need for success. We just ask that you are committed to your attendance and punctuality. 
  • Showcase your potential to take on additional responsibilities and advance; we are committed to hiring from within whenever possible and offer a path of advancement to CSR II and CSR III.
  • Join a friendly and fun team and work in a comfortable environment. You can wear nice jeans, a polo shirt, tennis shoes (closed-toe shoes are required) or similar casual attire.
  • Enjoy the best of both worlds -- the friendly atmosphere of our Vision Associates location in Warren Township and the stability and resources of a growing global organization, Essilor, whose recent merger with Luxottica has made them the world's largest player in the eyewear industry.
  • Earn a competitive wage and first-rate benefits, along with work/life balance. You'll work a day shift with no weekend work required.

Founded in 1993, Vision Associates was built to provide optical dispensary management and consulting expertise to busy ophthalmic practices.  The need for such services had become increasingly evident, as practices were realizing that maximizing dispensary profits required far more than simply hiring an optician and displaying eyeglass frames. Our comprehensive approach to optical dispensary management represented a much-needed break from the prevailing “gift shop” mentality that had caused dispensary profits to stagnate at many practices.  As a result, we quickly grew to become a leader in this burgeoning niche industry. In 2002, Vision Associates’ optical laboratory facility was acquired by Essilor Labs of America, the nation’s leading lens manufacturer.

Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010.
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Build Your Customer Service Skills and Career with a Growing Global Industry Leader

The Requirements
Find out what it takes to thrive in this role.
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To be a good fit for the Customer Service Representative I opportunity, you will have:
  • A high school diploma or GED equivalent  Quick question for you - click here
  • 1 year of previous related experience and/or training required. A background in customer service, office administration, or a similar environment could be a great fit for this role  Quick question for you - click here
  • Ability to learn our business, processes and brands; optical experience is a plus, but not required
  • Proven computer skills, including: 
    • Basic understanding of Microsoft Office programs, including Word, Excel, and Outlook
    • Knowledge of Google Suite
    • CRM software experience, such as Salesforce of similar, is an advantage
  • Strong verbal and written communication skills, including strong grammar, with the ability to effectively communicate via phone and email
  • Proven reading and comprehension abilities
  • A commitment to attendance and punctuality
  • Solid organizational abilities
  • Strong attention to detail
  • The ability to work both independently and as part of a team
  • The ability to multi-task and prioritize
  • Bi-lingual English/Spanish is a plus
You will work a Monday through Friday day shift from 10 AM to 6 PM.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the Frame Department Supervisor, you will serve as an important member of a small customer service team responsible for providing excellent service to optical clients on the East Coast and in the Midwest. You will field incoming calls and answer emails facilitating orders throughout the day. You'll also print, pull and ship orders. 

Specific duties for this position include monitoring email, making phone calls, following through on customer inquiries, pulling orders and walking trays, and more. You will:
  • Investigate and troubleshoot shipping and delivery concerns.
  • Provide outstanding service, following up and following through as needed.
  • Enter information into the CRM (Customer Relationship Management) software.
  • Expedite and escalate jobs according to company policy.
  • Prioritize and problem solve complex customer issues and concerns.
  • Perform other duties as assigned.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Why Join Us
More great reasons to build a career home with us.
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Professional development
You'll enjoy training to acquaint you with our culture and business, as well as your role. We're committed to ensuring you thrive at Essilor.

Career options
History shows that strong performers can advance their careers at Vision Associates. In addition to local opportunities, you could pursue future growth with Essilor at multiple locations throughout the nation. 

Strong team
You will join a team that includes dedicated, smart and mutually supportive professionals who come to work with a positive attitude, and who enjoy working together. We are looking for someone who can become part of our 'family' in the department. Everyone shows up to do their best every day for the team, and the right fit here is someone who is willing to step in when needed, just as every member of the team is willing to do.

Truly living our values
At Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. For example, the Essilor Vision Foundation partners with schools, eye doctors, and communities to provide eye exams and glasses to underserved children at no cost to their families. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Excellent compensation
In addition to a competitive hourly wage, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: As part of the #DifferenceMakers campaign, Essilor chose four eyecare professionals and three Essilor employees to participate in a mission trip to Southeast Asia in March 2019.
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Road to Success
Explore the characteristics that will enable you to stand out.
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We're looking for an independent and creative thinker who is able to work throughout the day without a lot of management oversight. S/he will have an upbeat attitude combined with a strong sense of urgency and the ability to effectively prioritize and adapt as needed. If you are someone who is willing to show up and try, as well as to think and learn, every single day, then you'll find success here.

In addition, in order to be an outstanding Customer Service Representative I, you will:
  • Bring a proactive approach to learning and getting up to speed quickly
  • Support our commitment to getting quality right the first time
  • Achieve goals independently and also contribute as a team player
  • Manage multiple tasks and priorities effectively
  • Remain flexible and adaptable as processes change
  • Maintain a clean, orderly and safe workspace
  • Bring a commitment to our mission and goals
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Vision Associates is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.